Last updated: 21/04/2025

At Creative Collins Digital Marketing Ltd, we are committed to protecting your privacy and handling your personal data with care and transparency. This policy explains how we collect, use, and protect your personal data when you use our website or services.

1. Who We Are

Creative Collins Digital Marketing Ltd

Company number: 16127613

Registered office: Welsh ICE, Ty Merlin, Caerphilly Business Park, Van Road, Caerphilly Caerphilly CF83 3GS

Email: Contact Us

We are the data controller for the purposes of this privacy policy.

2. What Data We Collect

We may collect and process the following personal data:

Name, email address, phone number (via contact forms or correspondence)

Business name and address

IP address and browsing behaviour (via cookies and analytics)

Marketing preferences

Any other information you voluntarily provide

3. How We Use Your Data

We use your personal data to:

Communicate with you about your enquiries or projects

Provide and manage our services

Send marketing communications (with your consent)

Process payments and invoices

Monitor website usage and improve user experience

We will only process your data where we have a lawful basis under the UK GDPR, including consent, contract, or legitimate interests.

4. Sharing Your Data

We may share your personal data with trusted third parties, including:

Go High Level Consultancy Ltd, who assist in the creation of our websites

Service providers such as Google Analytics and High Level CRM

Legal or regulatory authorities if required by law

We ensure all third parties respect the security of your data and comply with data protection laws.

5. Data Retention

We retain personal data only as long as necessary for the purposes it was collected. In general:

Contact and project data is retained for up to 6 years for business and legal record-keeping

Marketing data is retained until you withdraw consent.

Website analytics data is typically anonymised and retained for up to 26 months

You can request deletion of your data at any time (see Section 6).

6. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

Access the personal data we hold about you

Request correction of inaccurate or incomplete data

Request erasure of your data ("right to be forgotten")

Object to processing or request restriction

Withdraw consent at any time (for marketing, etc.)

Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us

7. Data Security

We have appropriate security measures in place to protect your personal data from unauthorised access, misuse or disclosure.

8. Changes to This Policy

We may update this privacy policy occasionally. We recommend reviewing this page from time to time. The latest version will always be published here.